FREQUENTLY ASKED QUESTIONS

1. How many independent sections are there in the project?

There are 546 units in total in various types and sizes.

2. What is the delivery and decoration standard of the timeshares?

It shall be delivered in accordance with the needs of the timeshare users; its furnishing shall be delivered in a way that is completed with 1st class domestic and foreign movable furniture, white goods, TV, as well as kitchen and bathroom equipment.

3. At what intervals will the decoration materials in the houses be replaced?

At Sinpaş Kizilbük Wellness Resort, all decoration elements and material selections are made of durable and high-quality materials suitable for the multiple uses of timeshare, and the houses shall be periodically checked by the company. As a result of these checks, modifications and renewals shall be made if it is considered necessary. However, as set out in the sale contract, comprehensive renovations and renewals shall be made every 7 years.

4. What should I bring with me on the premises?

Just take your luggage containing your personal belongings when you are coming to our facility. The apartments are designed down to the last detail considering your daily needs.

5. Is the housekeeping service provided? Can I have it every day for a fee?

One of the most prominent features of Sinpaş Kızılbük Wellness Resort that offers 5-star holiday standards that distinguish it from all similar timeshare projects is the House Keeping service it offers to its users. Thus, the rooms of Kızılbük guests are cleaned every 3 days; their towels and bouclé sets are replaced. Our timeshare owners can get these services more frequently for a fee.

6. What kind of expenses will I be incurring other than timeshare fees?

All of our customers who make a purchase from Sinpaş Kızılbük Wellness Resort shall be responsible for the VAT and the title deed fees of their shares at their real estate delivery moment as in all other Sinpaş projects, and they shall also pay the required maintenance fees and energy costs for the operation of the premises in the proportion they use.

7. What are your paid/free services in your wellness service?

"The wellness service is not free as it shall be provided by experts, the services you can get for a fee are;

Exercise
Balance and Coordination exercises, Physical therapy, Swimming rehabilitation, Pilates rehabilitation, Stretching practices,

Beauty
Skincare, Skin rejuvenation, Laser therapy, Mesotherapy skin resurfacing, Botox, PRP skin rejuvenation, Chemical Peeling, Hand - Foot care, Haircarebakımı

Nutrition
Food and nutrition analysis, basal metabolic rate measurement, body composition measurement

Regeneration
Detox, Anti-aging, Chelation / Smoking cessation, Oxidative stress therapy"

8. What are your paid/free services in your thermal premises?

"Free services
Thermal pools, Classic Turkish bath, Steam rooms, Sauna, Salt rooms, Hot stone beds, Adventure showers, Ice fountains, Jacuzzis

Paid services
Thalassotherapy, Massage and therapy, Playgrounds and activities suitable for all age ranges of children, including indoor and outdoor are available at our premises."

9. What kind of Sports activities do you provide?

"Water & Adventure Park (Open Space)
Giant Water Slide, Zip-line, Adventure Track, Giant Swing, Net-Track, Trampoline, Bicycle Track

Kids Club for kids of 3-8 Age (Indoor Space)
Playhouses, Party House, Workshops, Ball Pool, Talking Tree

Playland for Age Groups 8 and Older (Indoor Space)
Game Consoles, Bowling, Trampoline, Table soccer, 3D Simulation Tools, Climbing Wall"

10. Are the child and baby care services offered?

In our premises, care services shall be provided in child-baby clubs custom-designed for children and babies of our timeshare owners.

11. Is the patient care services offered?

Services for patients fall within the scope of medical services, so no service in this respect is provided in our premises.

12. Can we bring pets to the premises?

Pets are not allowed at Sinpaş Kızılbük Wellness Resort.

13. What kind of Sports activities do you provide?

"Nature and water sports services shall be provided in our sports center located on the premises. Services can be used together with expert trainers or individually for a fee.

Nature Sports
Trekking Trails, ATV Safari Tours

Water Spoons Center
Scuba, Parasailing, Catamaran Sailing, Sailing Club, Windsurf Club"

14. What are the characteristics of the beaches?

"There are 4 different bays in our project with different concepts and characteristics.

Kızılbük Bay; Kizilbuk Bay, which consists of red sands named after, is of a concept suitable for family use. Completely consists of sand, Kızılbük Bay is one of the most magnificent bays of the Aegean Sea.
Beyaz Kum Bay; Beyaz Kum Bay, which consists of fine white sands, is of a concept suitable for family use.
Women's Bay; it is reserved for women use only.
Men's Bay; it is reserved for male use only."

15. Can I lease out the timeshare I bought when I do not want to use it, or I could not come?

You can lease out your timeshare, as well as - upon informing the business about this matter, the business can lease out your timeshare on your behalf.

16. What happens when I do not inform you that I cannot come?

As your timeshare use depends on a date range, you shall not exercise the rights you have that year. This does not affect your use in the following years.

17. Can someone else use my Timeshare during the periods allocated to me? If so, is there a procedure that I should follow?

Yes, it can be used. You should inform in advance by sharing with the business management the information of the people who shall stay.

18. Can I change the timeshare dates with different dates? What are the terms of such change?

Yes. The possibility of change shall be provided according to the premises' reservation status and your timeshare date. There may be some extra change fees depending on the date and type to be changed.

19. Are the premises subject to any domestic or international exchange program?

Shall it be subject to? Although Sinpaş Kızılbük Wellness Resort is not subject to an exchange program, early negotiations were held as to the project for Registry Collection, RCI, and the luxury segment exchange program. In order for a premise to be subject to any exchange program, it must be in operation. It is foreseen to be included in the related programs after the premises came into operation.

20. What is the investment value of the project?

"The Thermal Spa investment to be made within the scope of Kızılbük Wellness Resort shall contribute significantly to the extension of the tourism season of the region, to increase the thermal investments and to become a preferred destination for the region in 4 seasons. Besides that, the Marmaris region has not been preferred by global hotel chains up until today, and with this investment, Hilton, a global hotel chain, shall take part in this project for the first time with its 5-star format in its brand. In addition, the first extensive Congress Center of the region will be brought into being under this project. Congress tourism is also another factor that shall provide a significant flow of qualified visitors to the region during the periods outside the summer season.

Kızılbük Wellness Resort,
is the first qualified thermal - spa facility of the region.
First qualified tourism facility to serve 12 months.
The first Congress Center of Marmaris. It is the first qualified facility of the region to serve health tourism. "

21. How do we get the title deed when we buy a 7-day timeshare?

Our sales system is established within the framework defined by the law, and each independent section is divided into 24 main periods and 48 shares. Therefore, a timeshare shall be allocated to 2 partners. In this way, our customers shall be able to prefer a 1-Week Period. The timeshare period shall be entered in both the sales contract and the management plan to be annotated on the title deed.

22. Can we reserve a timeshare with a down payment?

A timeshare/unit can be reserved for a minimum of TRY 1,000, and this reservation is allowed for 3 days, and the contract in respect thereof must be signed within 3 days; otherwise, the reservation is unilaterally terminated.

23. What are the payment options?

Sinpaş Kızılbük Wellness Resort Project offers bank credit and forward sale options catering to every budget and segment.

Information about Commercial Communication Permit

As per the Law no. 6563 on Electronic Commerce Regulation and the Law no. 6698 on Personal Data Protection, this permit means that you allow your personal data to be stored, used and transferred to contracted service providers so as to ensure that we may be able to inform you about various products and services, offer and provide various advantages regarding these products and services, and contact via short message service (SMS), multimedia message (MMS), electronic mail, mail, telephone, call centre, automatic call, Whatsapp and similar other methods in order to convey special promotions, advertisements, sales, marketing, questionnaires and similar other electronic communication. This information will only be shared with contracted third parties who ensure the same data security sensitivity with us and comply with legal regulations and in order to offer flawless services, deliver your packages and send timely notifications through telephone, SMS and/or e-mail.

Mersis No: 0-7710-3054-3200013
Tel No:2123102700
Address: Dikilitas mah. Yenidogan sok. No:36
34349 Besiktas, Istanbul, Turkey

You can text KIZILBUK and send it to 3172 as a free-of-charge SMS, send an e-mail to info@sinpas.com.tr or call 4441974

“We wish to have you as a member of the Big Sinpas Family addressing value to your life, offer new projects and convey the opportunities and campaigns tailored for you. Therefore, we undertake to use your personal data only for marketing and communication purpose of Sinpas Holding and the group companies and to protect as per the Law no. 6698 on Personal Data Protection. As long as we continue our commercial activities as Sinpas Holding, we may store your personal data under such law at secure data centres in Turkey or abroad and share personal data with business partners who signed or will sign confidentiality agreement with the company. If you decide to change your data sharing preferences, you can contact a data expert and cancel your membership by sending an e-mail to info@sinpas.com.tr or dialling 4441974.

SINPAS GYO
CLARIFICATION TEXT ON PERSONAL DATA PROTECTION


This Clarification Text has been issued as regards to the processing and transfer of the “Personal Data” of natural persons who are covered by the Law no. 6698 on Personal Data Protection (“PDP Law”). As per the Law no. 6698, any and all updated information which you share with the company will be called “Personal Data”.

The security of your personal data is of great importance for us. Therefore, your personal data will be stored according to legal conditions with the highest possible level of security, in compliance with the prescriptions of the regulations and as long as necessary due to legal liabilities.


a) Data Controller and Representative
As per the Law no. 6698 on Personal Data Protection (“the PDP Law”), your personal data may be processed by Sinpas Gayrimenkul Yatirim Ortakligi A.S. (Shortly “Sinpas GYO”) as the “Data Controller” according to the following conditions.

b) The Purpose of Personal Data Processing
Your personal data may be processed according to the personal data processing conditions specified under articles 5 and 6 of the Law no. 6698 in order to ensure the performance of liabilities by the company or real and legal contracted partners, make notifications as regards to updates, sign and perform the contracts with you and remind the liabilities thereunder, engage in various advertisement and marketing activities, monitor and carry out financial, accounting and legal procedures, monitor requests and complaints, monitor contractual processes and/or legal requests, plan customer satisfaction activities and receive feedback with surveys and votes, determine the products, projects and services tailored for you, customize and develop these according to your preferences, offer an efficient customer service, provide information as regards to relevant amendments in regulations and in-house policies and convey other relevant amendments, celebrate your birthday, include you in draws or contests, give presents, carry out other activities, promotions and campaigns to your benefit, keep you updated via electronic mail, SMS or fax, inform you about campaigns, send printed bulletins, periodicals and campaigns, determine visitor profiles, evaluate request and complaints, perform the human resources policies of the company and reply to your requests and questions.


c) Personal Data Transferees and the Purpose of Transfer
Your personal data are processed according to legal and good faith rules, for updated, definite, explicit and legitimate purposes and as long as processing is relevant, limited, legally permitted and necessary. Furthermore, your personal data may be shared with direct and/or indirect subsidiaries and affiliates in Turkey and/or abroad; national and/or international public and/or private persons, companies and/or third parties who provide service, support and/or consultancy to the company and/or are collaborated and/or partnered by the company as regards to projects, programs and/or finance; the company’s affiliates, advisors, shareholders, solution partners and/or other group companies; Central Registry Agency of Turkey and other authorized bodies; and suppliers and subcontractors according to articles 8 and 9 of the Law no. 6698 provided that the company takes necessary measures for personal data security and that personal data transfer is limited to the conditions specified under paragraph (b). SINPAS GYO may store and process your personal data using servers and other electronic media abroad provided that sufficient level of data security is ensured by SINPAS GYO in Turkey and transferee countries or that, if the transferee country cannot provide sufficient level of security, SINPAS GYO and the data controllers in a relevant foreign country undertake to provide the sufficient level of data security in written and that the Board grants a permit thereto.

d)The Methods and Legal Grounds for Personal Data Collection
Your personal data may be collected by the company in written or audio or video recording or other physical or electronic methods using various channels (such as SINPAS GYO head office, branches, agencies, sales offices, call centres, websites, mobile applications, other electronic platforms, social media and other public platforms, trainings, conferences and similar other events, questionnaires, other group companies or their contracted business partners or other offices and physical spaces where you can contact sub-contractors and business partners). Your personal data can be collected, processed, transferred and stored according to the paragraphs (b) and (c) and in conformance with the personal data processing purposes and conditions specified under articles 5 and 6 of the PDP Law.

Your personal data are stored as long as necessary due to legal liabilities or for a certain period of time prescribed by the relevant regulation.

e) The Rights of Personal Data Owners
As personal data owners, you can submit your requests concerning your rights to the company by one of the following methods. In this case, the company will reply to your request free-of-charge and as soon as possible or within thirty days at the latest. However, the company may apply a charge according to a predefined tariff if the Personal Data Protection Board deems it necessary. In this sense, personal data owners may apply to;

  • Learn whether their personal data are processed,
  • Request information about the procedure if personal data are processed,
  • Learn the purpose of personal data processing and whether processing is carried out according to such purposes,
  • Learn the national and international third party transferees,
  • Request correction if personal data are incompletely or inaccurately processed and request third party transferees to be informed about the procedure carried out thereto,
  • Request the deletion or removal of personal data when the legal ground for processing does not apply anymore and request transferee third parties to be informed about the procedure carried out thereto even though personal data may be processed in compliance with the PDP Law and the provisions of other relevant laws,
  • Request the deletion or removal of personal data when the legal ground for processing does not apply anymore and request transferee third parties to be informed about the procedure carried out thereto even though personal data may be processed in compliance with the PDP Law and the provisions of other relevant laws,
  • Raise an objection in case a condition arises to the detriment of a relevant person due to the analysis of processed data only by automatic systems, and Request indemnity in case damage is incurred due to illegal processing of personal data.

As per paragraph 1, article 13 of the PDP Law, you can submit your application in written so as to execute the foregoing rights. In case you wish to execute your rights specified under article 11 of the PDP Law, you can fill in the form at www.sinpasgyo.com.tr or deliver by hand or through a notary office an originally signed copy of it together with your ID information to “Dikilitas Mah. Yenidogan Sok. Sinpas Plaza No:36 Dikilitas-Besiktas/Istanbul, Turkey”.

The company reserves the right to amend this clarification text due to the possible amendments to the PDP Law and the procedures to be determined by the Personal Data Protection Board.